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USPS Re-Open Case 46674270 Related to 1st Failed Package Pickup

January 9th, 2023

Note: This post has been backdated from the original time it was written to properly provide a context to the posts that follow it;

After having not received a response from the Sparta Post Masters Supervisor, I decided I would try and escalate the case which ended up leading to a new case being opened on 1/9/2023. At the time I did not note the operators name, but I was told I would receive a phone call from USPS Consumer affairs to go over my complaint.


Upon receiving confirmation of the case, I responded to the email forwarding the entirety of the conversation of case 46521355 be included in this case. From what I could tell, the entirety of my email communications with the Sparta Post Master were outside of the case communication file and I wanted that included is USPS records.

My email simply said:

I would like this communication chain included in Service Request 466742470 for easy future reference. Thank you;

(Email Chain with all communication)

I waited patiently for a phone call looking forward to speaking with someone other than the Post Master for Sparta…alas… on the 12th of January, I received no phone call but I did receive two emails.

This one came in first…..

Then I received this email: ( Am assuming both cases were escalated)


on 1/12/2023 I replied to the email – simply:

Why did I not receive a phone call on this case? I was told that someone from this office would be contacting me by phone.

Thank you.
George Chaney
(My Phone Number Redacted)


This was the response I received back within about 30 minutes


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